Product

Three parts, and nothing we have not built

FirmReply does one job: help your firm capture and follow up on inquiries that arrive while you are busy.

Intake form

One link a prospective client can fill in at any hour

You choose your matter types during onboarding and write the disclosure text that sits above the submit button. Share the link or embed the form on your site.

  • Collects name, phone, email, matter type, a short description and how they heard about you
  • Your own disclosure text shown before submitting
  • Submissions are validated and rate-limited on our server, not in the browser
  • Every submission creates a lead and a timeline entry

Lead inbox

Every inquiry in one list, newest first

Open a lead to see the full submission, an append-only timeline, and the status it is in. Works on a phone in the hallway outside a courtroom.

  • Unread highlighting and newest-first ordering
  • Status changes: new, contacted, consult booked, signed, declined
  • Notes and status changes recorded in a timeline that cannot be edited after the fact
  • Tap to call, text or email the lead from your phone

Missed-call text-back

A scripted reply to callers you could not pick up

When someone calls your forwarded line and does not reach you, they receive a text. The wording is fixed and written by us — there is no AI writing messages to your prospective clients.

  • Reply-only: a conversation can start only from an inbound missed call
  • A short scripted sequence collects name and matter type, then hands off to you
  • Nothing is sent until you have credentials and carrier registration in place
  • A simulator in the app lets you walk the whole conversation before going live

Built for the rules

Texting prospective clients is a regulated activity. Here is how the text-back engine behaves, by design and in code.

Automated-assistant disclosure

Every first text names your firm, says it is an automated assistant, and includes STOP and HELP instructions.

Reply-only, always

A conversation can only be opened by an inbound missed call to your line. There is no outbound prospecting and no way to message a number that did not call.

STOP always honored

STOP, unsubscribe and cancel end the conversation immediately, are recorded per firm, and that number is never messaged again.

Quiet hours

Messages that would land inside your quiet-hours window are held and sent when the window opens, in your firm's timezone.

Want to see it with your own intake questions?

We are working with a small group of firms while the product is in pilot.